Nexxus Cloud takes a hands-on approach with all of our clients. We do offer remote support for those quick easy fixes however we feel that remaining in front of your staff and providing on-site support is just as important.
Nexxus Cloud's Hands-On Approach builds positive, long-term relationships between your company and our staff which has shown to be one of the biggest compliments we receive as a service provider. We believe in face-to-face relationships with not just the decision makers but with your staff as well. Our engineers enjoy their time with clients because putting a face to the voice is a powerful experience. Personalizing the interaction between client and engineer helps build a respect level and shows that we truly care for the client.
A trend in the technology industry to have the client preform “basic” tasks has been the norm for the past 5 plus years. Whether it’s to save money or because the vendor is spread too thin in Human Resources, the client has become burdened with tasks we feel should be done by the technology resource. This is why you hired someone in the first place, so you wouldn’t lose valuable time.
Nexxus Cloud's Hands-On Approach builds positive, long-term relationships between your company and our staff which has shown to be one of the biggest compliments we receive as a service provider.
Our approach is to send someone on-site when appropriate. We understand that on-site visits aren’t needed for every repair or installation and too many on-site visits become a distraction. However one of the biggest positive comments we get as a company is our willingness and eagerness to fully assist with anything on-site.
We take pride in leaving no trace after an install by removing trash and cleaning up after the job is complete. We get a sense of satisfaction when we go on-site and are able to do the work without needing to bother an employee of your company with the repair or installation. We value our time face to face with your team, building relationships and trust.
See what our clients have to say about our hands-on approach to dealing with your technology needs.