When you are done with these instructions, please close this window.
If your support agent requested that you install TeamViewer Host, it is to allow us to easily connect to your computer in the future for remote support. Don’t worry, you are visually alerted every time someone makes a connection and the connection is completely secure and safe.
First off, click on the TeamViewer Host icon on our website.
You will then be prompted to either Run or Save (Internet Explorer) or it will start a download and save it in your downloads folder (Google Chrome), either way, you will want to run the file that your computer received from our website.
From there you will see the installer window pop up. If you get prompted by Windows Security about an application that is trying to run on your computer, click on OK or Allow, depending on your version of windows. This is to allow TeamViewer to install.
Click on Next on the first window. Do not select “Show Advanced Settings” as we will configure TeamViewer for you once the install is complete.
Click on Next on the second window. Company / Commercial Use should already be selected for you. If not, choose Company / Commercial.
Accept the License Terms and click next on the third window.
Enter the password “nexxus” (without the quotes) in both boxes. We will change this after we get connected for the first time. Keep the computer name as it appears in the box, we will also change this on our end once we get connected for the first time. This is how our agents can find your computer when you need assistance. Then click Finish.
You should then see a box with your ID number and our logo in it. You can go ahead and click on the OK button and it will minimize the box to your toolbar by the clock. This app will now be running and your agent should be able to connect to your computer.